Shipping policy
At Jalal Electronics, we aim to deliver your electronics and home appliances safely, quickly, and with complete care. This Shipping / Delivery Policy explains how orders are processed, delivered, and handled after purchase.
Order Processing
Once your order is placed on our website, our team will review the order details, product availability, delivery address, and payment method. Customers may be contacted for order confirmation before dispatch.
Please make sure your contact number, delivery address, and billing details are correct at checkout to avoid delivery delays.
Delivery Areas
Jalal Electronics offers delivery services for electronics, home appliances, kitchen appliances, LED TVs, refrigerators, washing machines, air conditioners, and other available products.
We currently offer reasonable delivery charges, subject to terms and conditions. Delivery charges may apply for other cities or locations depending on the product size, weight, delivery distance, and courier/logistics availability.
Delivery Time
Delivery time may vary depending on product availability, customer location, order confirmation, and delivery schedule.
For orders within Islamabad and Rawalpindi, delivery is usually arranged as soon as possible after confirmation. For other cities, delivery timelines may vary depending on courier or transport service availability.
In case of any unexpected delay, our team will contact the customer using the provided phone number or email address.
Large Appliance Delivery
For large items such as refrigerators, washing machines, air conditioners, LED TVs, deep freezers, and other heavy appliances, delivery arrangements may depend on product size, building access, floor level, and location.
Customers are requested to ensure that someone is available at the delivery address to receive and inspect the product at the time of delivery.
Shipping Charges
Shipping or delivery charges, where applicable, will be confirmed before order dispatch or shown during the checkout process.
Free delivery may not apply to all products, all locations, special handling items, or promotional orders. Jalal Electronics reserves the right to apply delivery charges where required.
Cash on Delivery and Payment
Customers can pay through available payment methods, including:
- Cash on Delivery
- Credit / Debit Card swipe machine
- Online banking
For selected products or locations, advance payment may be required before dispatch.
Order Tracking
Customers can track their order through the Track Your Order page by entering their Order ID and billing email. Order details are usually available after the order has been confirmed and processed.
Product Receiving Guidelines
At the time of delivery, customers should check the product packaging carefully. If the package appears damaged, opened, or tampered with, please inform the delivery team immediately and contact Jalal Electronics before using the product.
For appliances and electronics, customers should keep the invoice, warranty card, packaging, and accessories safe for warranty or after-sales support.
Failed Delivery Attempts
If the customer is unavailable, provides an incorrect address, or does not respond to delivery calls, the delivery may be delayed or rescheduled. Additional delivery charges may apply for repeated delivery attempts.
Installation
Delivery does not automatically include installation unless clearly mentioned at the time of purchase. Installation for products such as air conditioners, wall-mounted LED TVs, built-in kitchen appliances, or other technical products may be handled separately and may include additional charges.
Contact Us
For any questions related to shipping, delivery, or order status, please contact Jalal Electronics:
Phone: +92 331 5013800
Email: complain@jalalelectronics.com
You can also visit any Jalal Electronics branch for further assistance.
Policy Updates
Jalal Electronics may update this Shipping / Delivery Policy at any time. Any changes will be posted on this page, and customers are encouraged to review the policy before placing an order.
